Answers to Your Comments
from, Svetha Hetzler, Library Director

July 15, 2016

The new shelving arrangement makes it difficult for me to reach my holds. What was wrong with the previous arrangement?

Thank you for your comment and question.  With our growing community and increased library use, we have had to add more shelving to accommodate our collection and patron holds.  Because of this, everything has shifted.  If you find it difficult to find or reach for items, please ask staff at the service desk for assistance.  We are here to help and love to assist our patrons!

I’d like faster wifi and touch screen computers.

The Sun Prairie Public Library gets internet service through the South Central Library System. It is typically quite reliable but there may be times when you may notice the system is slow.  Please let someone at our service desk know and we may be able to help reset and speed things up.  If the problem is system-wide, we’ll also be able to at least make a note of it so it can be remedied.

We are on five-year technology replacement plan as part of our budget process.  Touch screen computers are on the plan so stay tuned!

Please put a trash can or basket near the door of the ladies bathroom.

Thanks for your suggestion.  The hallway outside of the restroom is a high traffic area with patrons coming in and out of the library and the community room so we try and keep the area as clear as possible.  If you notice that the trash can in the restroom is getting full, feel free to let staff know so we can get it emptied and keep things tidy.

I love the programs, but I think you should do more teen programs.

I’m so glad to hear you love our programs!  More programs require more staff time and more materials which would put us over budget.  An increase in our budget would require City Council approval but we can certainly share your request with our Mayor and Alders.